Privacy and repair enquiries
When you contact Gauteng Gas Appliances Repair, we use the details you provide to respond to your enquiry and arrange a possible appliance assessment. This notice explains which information is involved and how to contact us about it.
Information you send us
Our repair form asks for your name, phone number, email address, appliance type, suburb and a description of the problem. If you call, email or message us through WhatsApp, we may also receive the information you choose to share in those conversations.
How we use your details
We use the information to understand the enquiry, contact you, assess whether we can assist and discuss appointments. The online form passes your enquiry to the business email system and requests a confirmation message to the email address you entered. We do not use the repair form to create a public customer profile.
Who handles your information
Information sent through the booking form passes through our website hosting and email services. If you choose WhatsApp, your messages are also subject to WhatsApp's service and privacy arrangements. We may share job details with people involved in handling your repair enquiry where necessary to respond or provide a service.
Retention and your requests
We retain enquiry information only for as long as reasonably needed for enquiries, service administration and applicable record-keeping requirements. To ask about information you have shared, request correction or raise a privacy concern, email info@gasappliancesrepair.co.za or call 068 504 5214.
Important safety note
If you suspect a gas leak, do not rely on an online response. Move to safety and seek appropriate emergency assistance.